FAQ


Can I order custom sizing?

Yes, we can accommodate smaller and larger than what is listed along with half sizing. Please send us an email with your request and a subject line of CUSTOM SIZE to info@waaypoint.com

Sizes above 11 may require additional fees depending on material. You will be notified if any additional fees are necessary. 

How can I figure out my ring size? 

We offer sizing instructions on our Sizing Guide page.

Can I custom order other precious metals?

Yes, we offer a variety of other precious metal options. Pricing depends on the item and size. Pricing changes daily depending on the market and will be set on day of purchase. 
Please send us an email with your request and a subject line of CUSTOM METAL to info@waaypoint.com

Are there returns and exchanges? 

We offer exchanges on whole size non-custom orders. Custom orders of half sizing and custom materials can not be returned or exchanged. Please send us an email with your request, order number, and a subject line of EXCHANGE to info@waaypoint.com 

What is the lead time?

All pieces are made to order and ship within 2-3 weeks from date of purchase. The timing on custom sizing and materials can be longer depending of request. 

We currently do not offer rush options as all pieces are made to order. 

What about international shipping?

Limited international shipping is available and price is calculated based on destination at the time of purchase. Please send us an email at info@waaypoint.com to inquire about shipping outside of our currently available countries.

Want to sell Waaypoint products in your store?

Please send us an email with your request and a subject line of WHOLESALE to hello@waaypoint.com